This booklet will provide you with information about our company, what to expect from us and the services we provide. (4) - Flipbook - Page 10
Standards the service users can expect
WE PROMISE TO:
Always promote your independence
Treat you as an individual
Maintain your dignity and respect
Respect your right to privacy, confidentiality, and equal
opportunity
Show respect for your home and personal belongings
Deliver a person-centered care package to suit your needs
Arrive to deliver your care on time (within a 15-minute
window time frame)
QUALITY ASSURANCE
At Apollo Care, we want to provide you with the best possible service that we can. Your needs will
be continually reassessed and we welcome feedback from you and your family members.
Our focus is PERSON-CENTRED CARE and we encourage you to be actively involved in
your care planning, implementation, and review.
We have a 24-hour
