This booklet will provide you with information about our company, what to expect from us and the services we provide. (4) - Flipbook - Page 11
Our procedures
HANDLING YOUR MONEY
COMPLAINTS AND COMPLIMENTS
MANUAL HANDLING
Any financial transactions that take place
must be identified in your care plan. This
may include:
We hope that you will be satisfied with the care
you receive from Apollo Care, but should there
be any matter which you feel requires attention,
we ask that you first bring it to the attention of
your care assistant. Often worries are only due to
misunderstandings and can be dealt with there
and then.
Our care teams are trained in all aspects of
manual handling. We do have a very strict
minimal lifting policy to protect both staff and
service users from injury. If equipment for
manual handling is required, our staff will be
able to use it when it has been risk assessed
and provided by a member of the multidisciplinary team.
Shopping
Collection of pensions
Paying of bills
Bank transactions
BEQUEST IN WILLS
Employees of Apollo Care are not allowed
to act as witnesses on wills or any other
legal documents concerning a service
user.
CONFIDENTIALITY
Information that is provided by you will
be treated with respect and will be
treated as highly confidential. Apollo care
is fully compliant with GDPR and any
information we hold will be managed
within the law.
However, should you feel dissatisfied please
contact the Apollo Care office on 0151 645 9411,
and a member of our office team will be pleased
to help in any way possible? If you wish you may
ask a friend or relative to do this on your behalf.
A member of the office team will fully investigate
your concerns and let you have a reply as soon as
possible, always within a maximum of 28 days.
However, if you are not satisfied with the
outcome of your complaint you can bring the
matter to the attention of the managing director.
MEDICATION
All staff are trained in the management of
service user medication and administration.
We can assist with prescribed medication
and some homely remedies as required.
Blister packs are our preferred choice of
administration, but short- term medication
can be given from original pack.
Mrs Suzanne Janvier-Cardoso
0151 645 9411
s.janvier@apollocare.co.uk
Copyright 2022
11
