This booklet will provide you with information about our company, what to expect from us and the services we provide. (4) - Flipbook - Page 12
Terms & conditions
PAYMENT
EQUAL OPPORTUNITES
Our better life packages are based on a
set weekly fee which will be agreed at
assessment and reviewed as needs
change.
Payment for services can be made by
bank transfer or Direct Debit.
Fees are due for payment within 7 days
of receipt of our invoice.
Apollo Care aims to satisfy the needs of service
users and staff by providing equal
opportunities, irrespective of age, sex, marital
status, race, disability, or sexuality.
EQUIPMENT
CANCELLATION
Apollo Care will provide all PPE
equipment (such as gloves and aprons),
that is required to carry out care
activities as agreed. Other agencies will
provide and maintain other necessary
equipment such as hoists, commodes,
pressure equipment, etc. Cleaning
equipment must be provided by the
service user.
If you wish to cancel a booked visit, we will
require 3 days9 notice. Failing to provide notice
will result in full payment for the visit expected.
If you wish to cancel your care package, we will
require 28 days9 notice, in writing, to the
manager at the office address.
INSURANCE
Apollo Care holds full insurance cover by a
specialist care insurance company.
Copyright 2022
12
