This booklet will provide you with information about our company, what to expect from us and the services we provide. (4) - Flipbook - Page 8
Delivery of your care
Apollo Care follows the 7 core principles of dignity
when providing care to service users.
Principle1: Value the uniqueness of every individual.
Principle2: Uphold the responsibility to shape care and
support services around each individual.
Principle 3: Value communicating with individuals in ways
that are meaningful to them.
Principle 4: Recognise and respect how an individual9s
dignity may be affected when supported with
their personal care.
Principle 5: Recognise that an individual9s surroundings
and environments are important to their
sense of dignity.
Principle 6: Value workplace cultures that actively promote
the dignity of everybody.
Following the initial referral, a manager from
Apollo Care will visit you at home.
A full assessment of your individual care needs
will be carried out, your co-operation is vital! We
will need to find out as much as we can about
you, to provide you with a service that suits you
perfectly.
The manager will also carry out a risk assessment
to ensure work can be carried out safely in your
home. Don9t worry! Again, this is done with your
co-operation and everything will be fully
explained.
Our team of care staff is fully trained to provide
the best care possible. They will record and
monitor your needs at each visit and report any
changes or concerns to their line manager.
YOU are at the very heart of everything we do.
Principle 7: Recognise the need to challenge care that
may reduce the dignity of the individual.
Copyright 2022
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